AIA Vitality Brochure

HERE ARE SOME FREQUENTLY ASKED QUESTIONS:

General information

1 Can I join AIA Vitality without AIA Insurance? AIA Vitality is only available to an eligible Life Assured on qualifying AIA insurance policies.

2 What happens if my AIA Vitality membership is cancelled or terminated?

Should your AIA Vitality membership be cancelled or terminated in accordance with the AIA Vitality Terms and Conditions, any AIA Vitality Discount (including the initial discount) applied to your eligible policies will be removed from your next Premium due date.

3 Do I get discounted insurance premiums with AIA Vitality?

When you sign up to AIA Vitality you receive a 10% premium discount on your eligible insurance policies for your first year. Then you’re in control of the discount you can receive through ongoing engagement with the AIA Vitality program. On your policy anniversary, your premium discount will be adjusted up or down or will stay the same depending on your AIA Vitality Status achieved. For more details on Premium Flex, refer to the AIA Vitality premium adjustment rules. Why earn AIA Vitality Points? As you earn points and increase your AIA Vitality Status, you’ll have access to larger rewards. The more points you earn the more you’ll move from Bronze to Silver, Gold and finally to Platinum. Members can choose between Airpoints Dollars™ OR Woolworths Gift Cards, up to the value of $300 per membership year, based on membership status level. When your next membership year rolls around, you retain the status you’ve earned and the rewards that come with it. Information on Physical Activity Points 4

5 How many Physical Activity Points can I earn in my membership year?

Physical Activity Points are capped at 150 points per day for a single points earning activity and 15,000 points per membership year. If you complete two or more fitness activities in one day, the highest points earning activity will be awarded.

6 How do weekly physical activity targets work?

The physical activity targets for your Apple Watch Benefit or Active Reward runs from Monday to Sunday, and physical activity that’s tracked during this time will contribute to achieving your weekly target. You have six days after the end of that week, for your activity data to sync with the AIA Vitality app to accurately reflect your activity. Be sure to open both your Apple Health app and the AIA Vitality app regularly (we recommend twice a week minimum) to ensure that your activity data is syncing. Your AIA Vitality Points may not be reflected right away, but as long as you have captured your points on your synced device within your target week and we receive the data before midnight on the following Saturday, your activities will count towards your target. If you are still missing physical activity points, contact the AIA Vitality team on 0800 242 888 or via email at nzvitality@aia.com.

7 Why has my physical activity target changed?

Your weekly physical activity targets for Active Rewards or Apple Watch Benefit are dynamic – they adjust up and down based on your activity level and target completion. This is to keep you motivated and engaged at the current level, actively encourage you to reach the next level, or recalibrate at a lower level, should that be more appropriate for your fitness ability. Your targets will never move more than a maximum of +/- 50 points in a single week. 8 How long will it take for my points to reflect? There may be a slight delay for the Physical Activity Points to reflect, but they should be there within a 48-hour period from when they have opened the app to sync the data.

How do I link my device? Head to the “Accounts” section in your AIA Vitality app and then select “Connected apps and devices” to connect to your new Apple Watch.

10 How can I track my gym visits? Once your Les Mills, Snap Fitness or Jetts Fitness gym benefit is active, your club visits will appear on your points statement in the AIA Vitality app. These may take up to 5 days to be processed. You can find your points statement by opening your app, visit the Account tab and click through Points statement under Quick links.