You must immediately notify Sovereign of any changes to your postal or residential address. Every notice required to be given to you by Sovereign shall be deemed to be delivered three days after having been posted. Transfer of ownership You may transfer the ownership of your policy at any time. To be valid the transfer must be on a transfer of ownership form and registered with us. If ownership of your policy has been transferred, references in this policy document to you , your and the policy owner(s) are references to the most recent transferee(s).
A trust cannot be the owner of this policy. No charge is payable for a transfer of ownership of the policy.
Information about your policy Shortly before each anniversary date , Sovereign will send you a letter containing information about your policy.
You may at any time write to Sovereign or your Sovereign financial adviser for further information about your policy.
World wide cover This policy and benefits cover the lives assured anywhere in the world except for health benefits where cover will only apply while the life assured is in New Zealand. All payments Sovereign makes under this policy will be in New Zealand dollars. How do you make a complaint? Complaints by policy owners to Sovereign must be made in writing. If the policy owner is not satisfied with the outcome of the complaint they may have the right to refer the complaint to the Insurance and Financial Services Ombudsman . The Ombudsman can only deal with a complaint after Sovereign’s internal complaints procedure has been exhausted and a letter acknowledging this has been sent to the complainant.
You can obtain more information about the Ombudsman from the website: www.ifso.nz
The Ombudsman’s address is:
Insurance and Financial Services Ombudsman PO Box 10-845 Wellington 6143 Phone: (04) 499 7612 or 0800 888 202
No surrender value This policy does not participate in the profits of Sovereign. The policy has no surrender value or cash value if it is cancelled.
800 TC-UMB Version 9 Effective 06 March 2017
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