5.
How to make a claim
AIA Vitality discount
(if applicable) You may qualify for a premium discount on the premiums you pay for any life assured who has an AIA Vitality membership. The amount of the premium discount the life assured is eligible to receive will be calculated on each anniversary date in accordance with the AIA Vitality Premium Adjustment Rules provided at aia.co.nz/vitality as at that date. AIA reserves the right, at any time and at their sole discretion, to: Vary or restrict the qualifying benefits or products eligible for either of the abovenamed premium discounts; Vary or withdraw any of the abovenamed premium discounts based on business rules; or Cease offering any of the abovenamed premium discounts by giving at least 90 days’ notice in writing to the policy owner(s) (in which case they will cease across all AIA Living policies).
For any claims enquiries, advice about submitting a claim or before incurring any costs in respect to a claim, please phone the AIA Claims Team or your adviser for assistance.
AIA Claims Hotline: 0800 500 108
Information that may be required for each different type of benefit is detailed in the benefit appendix. AIA will tell you about any other information that may be required once notice of the claim has been received. AIA is under no obligation to consider a claim unless all of the information requested is provided. Furthermore, AIA is under no obligation to assess or pay a claim prior to receiving notification. AIA may also ask any life assured to undergo further medical examinations throughout the life of the claim. Any requests made by AIA for further medical information will be at our expense.
6.
When can your policy be cancelled?
c. Other circumstances that can change your premium
When can you cancel your policy or individual benefits?
If for any reason you are not happy with your policy or individual benefits you may return it to us within 15 days from the date your policy document is received. You will be deemed to have received your policy document five days after postage from AIA . AIA will promptly refund any premiums paid under your policy provided that no benefit has been paid or any claim has been made. Alternatively changes to your policy or individual benefits may be made and a replacement policy document issued. You can cancel your policy or individual benefits at any time by giving AIA notice in writing. If you have elected to pay premiums less frequently than monthly, we will refund any part of a premium already paid for this policy or the cancelled benefits to cover any period of more than one month beyond the date of cancellation (being the date we receive the cancellation notice). Otherwise, we do not have to refund any premiums or part of premiums already paid. You will remain liable to pay any premium due on the policy before AIA received the cancellation notice. From (and including) the date AIA receives notice of cancellation of your policy, you will not be entitled to any benefits under the policy, unless otherwise agreed in writing by AIA . From (and including) the date AIA receives notice of cancellation of any individual benefits, you will not be entitled to any of the cancelled benefits under the policy, unless otherwise agreed in writing by AIA .
The other circumstances in which your premium will change are as follows: When you add other benefits to the policy or increase or reduce the amount of benefits under the policy. When you add or delete a life assured or lives assured to or from this policy. When you request, and we agree to, a change in premium type. When a claim is paid and the benefit ceases as a result of the payment being made. When a benefit ceases due to the life assured covered for that benefit attaining the benefit expiry age as specified in the schedule . Any changes to the tax treatment of any premium payable or claims receivable in respect of the policy (such as changes to GST).
How will you know what to pay?
Each year prior to the anniversary date, AIA will write to you and tell you how much the premium will need to be to maintain your existing cover. If AIA tells you that your benefit premiums need to increase to maintain your existing benefit amounts, you can choose to: increase the premium to maintain the existing benefit amounts; or reduce the benefits to the amount which your existing premium will cover.
When can AIA cancel your policy?
AIA can cancel this policy if the premium has not been paid within 31 days of the premium due date . If AIA issues you this policy with the understanding that it is to replace a policy, you already have then you must cancel your existing policy. If you fail to cancel your existing policy, AIA can cancel this policy or decline liability for any claims made under this policy. A Replacement Policy Advice form (or equivalent), application form, illustration or quote which
1100 AL-UMB version 5 Effective 4 August 2023
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