If you are not satisfied with the outcome of your complaint you have the right to refer your complaint to the Insurance and Financial Services Ombudsman. The Insurance and Financial Services Ombudsman provides a free dispute resolution service. The Insurance and Financial Services Ombudsman can only deal with a complaint after you have referred your complaint to Sovereign and received a response from Sovereign confirming that Sovereign’s internal complaints procedure has been exhausted. You can obtain more information about the Ombudsman from the website: www.ifso.nz
The Ombudsman’s address is:
Insurance and Financial Services Ombudsman PO Box 10-845 Wellington 6143 Phone: (04) 499 7612 or 0800 888 202
Privacy
We take your and all lives assureds ’ right to privacy seriously. We will comply with the Privacy Act 2020 and the Health Information Privacy Code 2020 at all times. For more information on what information we collect, how we will use it, security, access and correction of your and the lives assureds ’ personal inf ormation please see our Privacy Policy on our website or telephone us on 0800 500 108 to request a copy. If you believe we have breached your or any life assured ’ s right to privacy, please contact Sovereign and ask to speak with our Privacy Officer who will investigate this for you.
Code of practice
This policy complies with the Health Funds Association of New Zealand Industry Code.
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712 PH-UMB version 9 Effective 8 April 2022
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