AIA Latest Annual Claims by the numbers
CLAIMS DATA 2024 WE PAID OVER $829M AND ACCEPTED 92% OF CLAIMS
between 1 January and 31 December 2024
aia.co.nz
CLAIMS PHILOSOPHY We know making a claim is often a result of a difficult time when you need us the most. With one of the largest and most experienced claims teams in New Zealand, nationwide rehabilitation support and a transparent claims review process, we ensure your claims experience is excellent, fair and fast.
We’re here to protect & make a difference
AIA LATEST ANNUAL CLAIMS BY THE NUMBERS 1
797K OVER
KIWIS PROTECTED.
92% OF ALL CLAIMS RECEIVED.
WE ACCEPTED
$829.6M IN CLAIMS 2 .
WE PAID
1 TREE PLANTED IN MEMORY OF EVERY AIA LIFE INSURANCE CUSTOMER WHO PASSED AWAY. SINCE 2022, WE HAVE PLANTED 9,932 TREES.
ONE OF THE LARGEST
CLAIMS TEAMS IN NEW ZEALAND.
1. As reported by the AIA Business Insights team. 2. Including GST, maturities and surrenders.
aia.co.nz
SUMMARY AND CORE INSIGHTS CLAIMS FOR THE YEAR ENDED 31 DECEMBER 2024
Life
Health
Trauma
Income Protection $97.2M CLAIMS PAID
Total Permanent Disablement $23.9M CLAIMS PAID
$298.1M CLAIMS PAID
$167M CLAIMS PAID
$139.5M CLAIMS PAID
CANCER 54%
MUSCULO SKELETAL 25%
CANCER 59%
MUSCULO SKELETAL 31%
MUSCULO SKELETAL 23%
HEART 19%
CANCER 21%
HEART 16%
MENTAL HEALTH 25%
NEUROLOGICAL 22%
NEUROLOGICAL 9%
DIGESTIVE 15%
NEUROLOGICAL 11%
NEUROLOGICAL 16%
MENTAL HEALTH 14%
RESPIRATORY 4%
SENSE ORGAN 14%
MUSCULO SKELETAL 8%
CANCER 13%
CANCER 7%
Cancer continues to be the most common reason for people to claim on trauma insurance.
Those aged between 50-59 are the largest group to claim on total permanent disability claims.
Most life insurance claims were for those aged between 50 -59 , with 49% of claims relating to cancer.
In 2024, we saw a 16% increase in health claims due to escalating costs and increased need for healthcare.
We paid over $97.2 million in
income protection insurance claims, with an additional $1.38 million via our AIA 360 Care programme to assist with rehabilitation support.
Note: The standard rule of rounding has been applied.
aia.co.nz
Claims Profiles
20-29
TOTAL CLAIMS $18M+
Life
Health
Trauma
Income Protection $3.56M CLAIMS PAID
Total Permanent Disablement $246K CLAIMS PAID
$1.39M CLAIMS PAID
$10.05M CLAIMS PAID
$3.28M CLAIMS PAID
Neurological
$1.90M Genito Urinary
Musculo Skeletal
Musculo Skeletal
Neurological
$184K
$1.73M
$1.56M
$220K
$1.47M Sense Organ
$600K Neurological
$129K Cancer
Cancer
$971K
$1.13M Musculo Skeletal
$172K Neurological
$539K Mental Health
$1.33M Digestive
Cancer
$191K
$288K Cancer
$271K Heart
Between 1 January and 31 December 2024.
As reported by the AIA business Insights Team. Amount paid includes GST, maturities and surrenders.
aia.co.nz
Claims Profiles
30-39
TOTAL CLAIMS $81M+
Life
Health
Trauma
Income Protection
Total Permanent Disablement $1.21M CLAIMS PAID
$16.13M CLAIMS PAID
$19.45M CLAIMS PAID
$23.56M CLAIMS PAID
$21.38M CLAIMS PAID
$3.46M Digestive
$12.59M Cancer
$4.5M Cancer
$7.89M Musculo Skeletal
$115K Neurological
$1.4M Heart
$3.13M Genito Urinary
$3.67M Musculo Skeletal
$5.27M Mental Health
Neurological
Cancer $2.92M
Neurological
Neurological
$940K
$1.92M
$2.81M
$1.95M Sense Organ
Heart
$1.85M Cancer
$1.55M
Heart
$1.67M Musculo Skeletal
$667K
Between 1 January and 31 December 2024.
As reported by the AIA business Insights Team. Amount paid includes GST, maturities and surrenders.
aia.co.nz
Claims Profiles
40-49
TOTAL CLAIMS $151M+
Life
Health
Trauma
Income Protection
Total Permanent Disablement $5.61M CLAIMS PAID
$44.07M CLAIMS PAID
$31.9M CLAIMS PAID
$39.67M CLAIMS PAID
$30.47M CLAIMS PAID
Cancer
$2.27M Musculo Skeletal
$25.2M Cancer
$6.69M Cancer
$9.04M Mental Health
$20.84M
$3.4M Heart
$5.75M Muscolo Skeletal
$5.87M Heart
$8.89M Musculo Skeletal
Neurological
$1.22M
Mental Health
$5.32M Digestive
$1.3M Neurological
Neurological
Neurological
$5.25M
$4.88M
$440K
$282K Respiratory
Genito Urinary $3.11M
$3.84M Cancer
Musculo Skeletal
$3.31M
$2.89M Heart
$2.09M Heart
$2.27M Sense Organ
Between 1 January and 31 December 2024.
As reported by the AIA business Insights Team. Amount paid includes GST, maturities and surrenders.
aia.co.nz
Claims Profiles
50-59
TOTAL CLAIMS $224M+
Life
Health
Trauma
Income Protection
Total Permanent Disablement $11.81M CLAIMS PAID
$91.77M CLAIMS PAID
$41.9M CLAIMS PAID
$49.19M CLAIMS PAID
$29.64M CLAIMS PAID
Cancer
$3.66M Neurological
$45.11M Cancer
$10.0M Cancer
$8.25M Musculo Skeletal
$31.21M
$20.7M Heart
Musculo Skeletal $9.34M
$9.58M Heart
Mental Health
Mental Health
$6.67M
$1.70M
Neurological
Musculo Skeletal
$5.78M Digestive
$4.61M Neurological
$3.5M Respiratory
$5.07M
$1.31M
$3.10M Neurological
$5.08M Heart
Cancer
$490K Heart
Musculo Skeletal
$1.25M
$4.60M
$3.56M Sense Organ
$3.49M Heart
$3.0M Genito Urinary
Between 1 January and 31 December 2024.
As reported by the AIA business Insights Team. Amount paid includes GST, maturities and surrenders.
aia.co.nz
Claims Profiles
60-69
TOTAL CLAIMS $159M+
Life
Health
Trauma
Income Protection $6.99M CLAIMS PAID
Total Permanent Disablement $5.08M CLAIMS PAID
$86.69M CLAIMS PAID
$38.3M CLAIMS PAID
$22.07M CLAIMS PAID
$13.28M Cancer
$2.03M Musculo Skeletal
$38.2M Cancer
Musculo Skeletal
Cancer
$12.24M
$1.63M
Mental Health
Neurological
$16.23M Heart
$8.27M Cancer
Heart
$3.54M
$1.63M
$1.18M
Musculo Skeletal
$6.96M Neurological
$4.37M Heart
Neurological
Cancer
$1.76M
$1.26M
$854K
Respiratory
$4.14M Respiratory
Sense Organ
Heart
$600K Heart
$4.22M
$1.09M
$850K
$3.46M Digestive
$832K Mental health
Genito Urinary $2.75M
Between 1 January and 31 December 2024.
As reported by the AIA business Insights Team. Amount paid includes GST, maturities and surrenders.
aia.co.nz
Claims Profiles
70+
TOTAL CLAIMS $72M+
Life $56.97M CLAIMS PAID
Health $13.91M CLAIMS PAID
Trauma $1.41M CLAIMS PAID
Neurological
$17.70M Cancer
Musculo Skeletal
$4.50M
$481K
Cancer
$9.81M Heart
$2.90M Cancer
$373K
$7.79M Respiratory
$1.47M Heart
Heart
$284K
Sense Organ
$6.12M Neurological
$1.83M
Genito Urinary
$1.17M
$1.03M Digestive
Between 1 January and 31 December 2024.
As reported by the AIA business Insights Team. Amount paid includes GST, maturities and surrenders.
aia.co.nz
AIA Claims 360 Care A personalised end to end claims experience when support matters the most. Having an illness or injury that stops you from working can be difficult for you, and your loved ones. We understand that getting your claim paid quickly is just the beginning, and you may need additional support to be able to return to wellness, work and life. Our 360 Care Programme is available to eligible income protection insurance claim customers free of charge and includes a Post Care Recovery programme to support you once you are back in the workplace. What is 360 Care and how can it support you? • AIA 360 Care is a personalised end to end claims experience that provides support, guidance and rehabilitation when you need it the most. • The programme is currently available to eligible income protection insurance claim customers free of charge. • It includes a Post Care Recovery programme to support you once you are back in the workplace.
Manage your insurance anytime with MyAIA
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Register at aia.co.nz/my-aia
For more information on AIA 360 Care, visit aia.co.nz/360care
Disclaimer
Other things you should know: the availability of insurance cover is subject to your application being approved. All applications are subject to individual consideration. Special conditions, exclusions and premium loadings may apply. This insurance is underwritten by AIA New Zealand Limited (‘AIA’). For full details of the products and benefits offered by AIA, please refer to the policy document(s) which are available from AIA. The information contained in this publication is general in nature and is not intended as advice. It may not be relevant to individual circumstances and before making any insurance decision, you should consult a professional Adviser. Copyright © 2025, AIA New Zealand Limited (352806). All rights reserved. The information contained in this document is current at the time of publication and is subject to change at any time.
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