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PRIORITIES & PROGRESS: HEALTH & WELLBEING | SUSTAINABLE INVESTMENT | SUSTAINABLE OPERATIONS | PEOPLE & CULTURE | EFFECTIVE GOVERNANCE
HEALTH & WELLBEING HAUORA
PILLAR
STRATEGIC PRIORITIES
2024 PROGRESS
SUSTAINABLE DEVELOPMENT GOALS
HEALTH & WELLBEING
1. Engaging Communities Engage communities to improve their physical, mental and environmental wellbeing while championing financial inclusion.
• Supporting AIA Group’s One Billion initiative, 16 million engagements inspiring New Zealanders to improve their physical, mental and environmental wellbeing while championing financial inclusion. • We launched The Upside, a video and podcast series featuring well-known and inspirational New Zealanders who have been through mental health issues and are now back on the up. • Contributing to healthier communities and environment through our charity partnerships with Heart Foundation, Mental Health Foundation and Trees that Count.
As the largest life insurance company 4 in Aotearoa New Zealand, we are committed to our Purpose of helping New Zealanders live Healthier, Longer, Better Lives.
SDG 3
SDG 10
SDG 8
Good Health and Well- being
Reduced Inequalities
Decent Work and Economic Growth
2. Improving Access to Quality Healthcare Provide greater access to quality care, relevant and timely information, diagnoses, treatment and rehabilitation.
• • •
Almost 800k New Zealanders protected by AIA NZ. We accepted 92% of all claims received in 2024.
We paid $829.6m total in claims 5 –
We paid over $97.2 million in income protection insurance claims with an additional $1.38 million via our AIA 360 Care programme to assist with rehabilitation support. – $167m paid in health claims • We launched our first AIA NZ Claims Compass with a spotlight on cancer claims. • AIA Vitality marked its fifth New Zealand birthday in 2024, and as at December 2024, AIA Vitality members had completed more than 25,000 free AIA Vitality Health Checks. • Improvements in glucose and blood pressure ranges were observed in AIA Vitality members completing two or more AIA Vitality Health Checks 6 : – 80% have moved to a healthy glucose range from a higher risk range. – 23% have moved to a healthy BMI/body composition from a higher risk level. – 57% have moved to a healthy blood pressure range from a higher risk range. • Our AIA Vitality MoleMap campaign identified 111 malignant (including 10 melanoma) and 254 pre-malignant lesions.
3. Building Better Integrated Health and Wellness Outcomes Build on our leading integrated health and wellness solutions and reward customers for behavioural improvements.
4. AIA largest life insurer in New Zealand by market share. Source: Financial Services Council (March 2025) 5. Includes GST, surrenders and maturities. 6. Results are based on the health data submitted by AIA Vitality members who have completed two or more AIA Vitality Health Checks at least three months apart as of 31 December 2024.
AIA New Zealand Limited Sustainability Report 2024
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