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PRIORITIES & PROGRESS: HEALTH & WELLBEING | SUSTAINABLE INVESTMENT | SUSTAINABLE OPERATIONS | PEOPLE & CULTURE | EFFECTIVE GOVERNANCE
IMPROVING ACCESS TO QUALITY CARE
By the numbers – AIA NZ’s 2024 claims 8
(For the year ended 31 December 2024)
TOTAL PERMANENT DISABLEMENT $23.9m CLAIMS PAID
HEALTH $167m CLAIMS PAID
LIFE $298.1m CLAIMS PAID
INCOME PROTECTION $97.2m CLAIMS PAID
TRAUMA $139.5m CLAIMS PAID
797K OVER NEW ZEALANDERS PROTECTED 92% WE ACCEPTED OF ALL CLAIMS RECEIVED
54% CANCER
25% MUSCULO SKELETAL
59% CANCER
31% MUSCULO SKELETAL
23% MUSCULO SKELETAL
$829.6M WE PAID TOTAL IN CLAIMS 9
19% HEART
21% CANCER
16% HEART
25% MENTAL HEALTH
22% NEUROLOGICAL
9% NEUROLOGICAL
15% DIGESTIVE
11% NEUROLOGICAL
16% NEUROLOGICAL
14% MENTAL HEALTH
LIFE INSURANCE ACCOUNTED FOR 41% OF ALL CLAIMS
4% RESPIRATORY
14% SENSE ORGAN
8% MUSCULO SKELETAL
13% CANCER
7% CANCER
$167M IN HEALTH CLAIMS WE PAID
In 2024, we saw a 16% increase in health claims due to escalating costs and increased need for healthcare.
Cancer continues to be the most common reason for people to claim on trauma insurance.
We paid over $97.2 million in income protection insurance claims, with an additional $1.38 million via our AIA 360 Care programme to assist with rehabilitation support.
Those aged between 50-59 are the largest group to claim on total permanent disability claims.
Most life insurance claims were for those aged between 50-59, with 49% of claims relating to cancer.
8. As reported by the AIA NZ Business Insights team. The standard rule of rounding has been applied. 9. Includes GST, surrenders and maturities.
AIA New Zealand Limited Sustainability Report 2024
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