SUPPORTING OUR CUSTOMERS WHEN THEY NEED US Life doesn’t always go to plan; at AIA we want to be there when you need us most. Our extensive claims data not only provides us with valuable insights into population health, but it signals where further support is needed to reduce the burden on New Zealand’s health system. Our vision is for New Zealand to become one of the healthiest and best protected nations in the world. That’s why we are proud to have accepted 92% of all claims received last year, with $829.6M paid to New Zealanders and their loved ones, providing financial support in their time of need.
OVER 797K NEW ZEALANDERS PROTECTED
WE ACCEPTED 92% OF ALL CLAIMS RECEIVED
LIFE INSURANCE ACCOUNTED FOR 41% OF ALL CLAIMS PAID
WE PAID $829.6M TOTAL IN CLAIMS 1
1 CLAIMS FOR THE YEAR ENDED 31 DECEMBER 2024
$167M PAID IN HEALTH CLAIMS
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