AIA Claims Overview 2024

SUMMARY AND CORE INSIGHTS CLAIMS FOR THE YEAR ENDED 31 DECEMBER 2024

Life

Health

Trauma

Income Protection $97.2M CLAIMS PAID

Total Permanent Disablement $23.9M CLAIMS PAID

$298.1M CLAIMS PAID

$167M CLAIMS PAID

$139.5M CLAIMS PAID

CANCER 54%

MUSCULO SKELETAL 25%

CANCER 59%

MUSCULO SKELETAL 31%

MUSCULO SKELETAL 23%

HEART 19%

CANCER 21%

HEART 16%

MENTAL HEALTH 25%

NEUROLOGICAL 22%

NEUROLOGICAL 9%

DIGESTIVE 15%

NEUROLOGICAL 11%

NEUROLOGICAL 16%

MENTAL HEALTH 14%

RESPIRATORY 4%

SENSE ORGAN 14%

MUSCULO SKELETAL 8%

CANCER 13%

CANCER 7%

Cancer continues to be the most common reason for people to claim on trauma insurance.

Those aged between 50-59 are the largest group to claim on total permanent disability claims.

Most life insurance claims were for those aged between 50 -59 , with 49% of claims relating to cancer.

In 2024, we saw a 16% increase in health claims due to escalating costs and increased need for healthcare.

We paid over $97.2 million in

income protection insurance claims, with an additional $1.38 million via our AIA 360 Care programme to assist with rehabilitation support.

Note: The standard rule of rounding has been applied.

aia.co.nz

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