AIA Claims Overview 2024

CLAIMS PHILOSOPHY We know making a claim is often a result of a difficult time when you need us the most. With one of the largest and most experienced claims teams in New Zealand, nationwide rehabilitation support and a transparent claims review process, we ensure your claims experience is excellent, fair and fast.

We’re here to protect & make a difference

AIA LATEST ANNUAL CLAIMS BY THE NUMBERS 1

797K OVER

KIWIS PROTECTED.

92% OF ALL CLAIMS RECEIVED.

WE ACCEPTED

$829.6M IN CLAIMS 2 .

WE PAID

1 TREE PLANTED IN MEMORY OF EVERY AIA LIFE INSURANCE CUSTOMER WHO PASSED AWAY. SINCE 2022, WE HAVE PLANTED 9,932 TREES.

ONE OF THE LARGEST

CLAIMS TEAMS IN NEW ZEALAND.

1. As reported by the AIA Business Insights team. 2. Including GST, maturities and surrenders.

aia.co.nz

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