AIA Claims Overview 2024

AIA Claims 360 Care A personalised end to end claims experience when support matters the most. Having an illness or injury that stops you from working can be difficult for you, and your loved ones. We understand that getting your claim paid quickly is just the beginning, and you may need additional support to be able to return to wellness, work and life. Our 360 Care Programme is available to eligible income protection insurance claim customers free of charge and includes a Post Care Recovery programme to support you once you are back in the workplace. What is 360 Care and how can it support you? • AIA 360 Care is a personalised end to end claims experience that provides support, guidance and rehabilitation when you need it the most. • The programme is currently available to eligible income protection insurance claim customers free of charge. • It includes a Post Care Recovery programme to support you once you are back in the workplace.

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For more information on AIA 360 Care, visit aia.co.nz/360care

Disclaimer

Other things you should know: the availability of insurance cover is subject to your application being approved. All applications are subject to individual consideration. Special conditions, exclusions and premium loadings may apply. This insurance is underwritten by AIA New Zealand Limited (‘AIA’). For full details of the products and benefits offered by AIA, please refer to the policy document(s) which are available from AIA. The information contained in this publication is general in nature and is not intended as advice. It may not be relevant to individual circumstances and before making any insurance decision, you should consult a professional Adviser. Copyright © 2025, AIA New Zealand Limited (352806). All rights reserved. The information contained in this document is current at the time of publication and is subject to change at any time.

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