18. Key terms Some words in this policy document have special meanings:
You may at any time write to AIA or your AIA Registered financial adviser for further information about your policy. No surrender value This policy does not participate in the profits of AIA . The policy has no surrender value or cash value if it is cancelled. Transfer of Ownership You may transfer ownership of your policy at any time. To be valid the transfer must be on a transfer of ownership form and registered with us. If ownership of your policy has been transferred, references in this policy document to you, your and the policy owner(s) are references to the most recent transferee(s). Complaints process Complaints should be made to AIA in writing in the first instance. If you are not satisfied with the outcome of the complaint, you may have the right to refer the complaint to the Insurance and Financial Services Ombudsman. The Ombudsman can only deal with a complaint after AIA’s internal complaints procedure has been exhausted and a letter acknowledging this has been sent to the complainant. You can obtain more information about the Ombudsman from the website: www.ifso.nz
The Accident Compensation Corporation of New Zealand (or any organization or agency executing or administering the Accident Compensation Act 2001). Working an average of more than 30 hours per week in the six months prior to the disablement date, inclusive of any periods of approved leave. Means AIA New Zealand Limited, also referred to in this policy as ‘we’, ‘our’ or ‘us’.
ACC
actively involved
AIA
Means AIA Vitality, a health and wellbeing program offered by AIA.
AIA Vitality
The anniversary in each year of the first premium due date,
anniversary date
The maximum term for which the AIA Start-Up Income Protection Benefit is payable as stated in the schedule. The benefit payment period commences at the end of the waiting period and ceases either 6, 12 or 24 months (whichever is stated in the schedule ) later or when the life assured reaches the end of the benefit term as stated in the schedule , whichever is the earlier. The 6, 12 or 24 month period (whichever is stated in the schedule ) is the total period for which benefits will be payable for all claims arising from the same or related cause illness or injury.
benefit payment period
The Ombudsman’s address is:
Insurance and Financial Services Ombudsman PO Box 10-845 Wellington 6143 Phone: (04) 499 7612 or 0800 888 202
The business of the ‘ policy owner ’ named in the schedule .
business
The illness or injury that you are claiming for under your AIA Start- Up Income Protection policy.
claim event
The illness or injury giving rise to the claim for total disability.
disabled/disability
The date the life assured became totally disabled.
disablement date
The date shown in the schedule.
expiry date
Any income that the life assured receives or is entitled to receive
income
1180 A-SU IP version 3 Effective 23 July 2021
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