We’re here to make a difference, our claims philosophy
Life doesn’t always go to plan; at AIA we want to be there when you need us the most. Our extensive claims data not only provides us with valuable insights into population health, but it signals where further support is needed to reduce the burden on New Zealand’s health system. Our vision is for New Zealand to become one of the healthiest and best protected in the world. We know making a claim is often a result of a difficult time when you need us the most. With one of the largest and most experienced claims teams in New Zealand, nationwide rehabilitation support and a transparent claims review process, we ensure your claims experience is excellent, fair and fast.
2025 AIA latest annual claims by the numbers 1
789K OVER KIWIS PROTECTED.
WE ACCEPTED 91% OF ALL CLAIMS RECEIVED.
WE PAID $790M IN CLAIMS 2 .
1 TREE PLANTED IN MEMORY OF EVERY AIA LIFE INSURANCE CUSTOMER WHO PASSED AWAY. SINCE 2022, WE HAVE PLANTED MORE THAN 14,171 TREES.
ONE OF THE LARGEST CLAIMS TEAMS IN NEW ZEALAND.
1. As reported by the AIA Business Insights team. 2. Including GST, maturities and surrenders.
Total Permanent Disablement Insurance
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