AIA Claims 360 Care
A personalised end to end claims experience when support matters the most.
Having an illness or injury that stops you from working can be difficult for you, and your loved ones. We understand that getting your claim paid quickly is just the beginning, and you may need additional support to be able to return to wellness, work and life. Our 360 Care Programme is available to eligible income protection insurance claim customers free of charge, and includes a Post Care Recovery programme to support you once you are back in the workplace.
Post Care Recovery Our support doesn’t stop when you return to work. As part of 360 Care, we offer a Post Care Recovery programme to support you once you have transitioned back to work. After completing a successful rehabilitation programme, your Case Manager will work with you to design a Post Care Recovery programme that helps you continue your recovery while in the workplace, should you need to. We will support your journey back to performing your normal work duties so you can get back to feeling yourself again. Three months after you have started back at work, we’ll be in touch to assess your recovery progress and identify any further support you need. This could include therapy sessions, gym access, support from an Occupational Therapist or other relevant health providers. The sooner you get back to work and your normal life, the better it is for your health and wellbeing. For more information on AIA 360 Care, visit: aia.co.nz/360care When returning to work, there are also many services that we may use to make the transition as simple as possible; including: • Graded exercise programmes • Wellness programmes • Business coaching • Gradual return to work programmes • Career advice and redirection If you are unable to return to your usual job, your Case Manager can also help you to identify alternate occupations.
What is 360 Care and how can it support you?
You will receive a dedicated, experienced Case Manager who will make sure your claims experience is tailored for you and your family’s needs so you can focus on your recovery. Your Case Manager is your personal point of contact, who will go the extra mile to provide you with: • Support and guidance throughout your claims journey • Answer any initial questions about your policy • Guide you through any claims information that you need to provide • Establish whether any medical reports are required • Facilitate your rehabilitation programme/return to work programmes on your behalf Your Case Manager can meet with you at home, via video conference or over the phone, whichever way is easier. Rehabilitation and transitioning back to work Our rehabilitation service focuses on occupational rehabilitation – assisting people returning to wellness and work after illness or injury. We understand that everyone’s situation is different, and your Case Manager will work closely with you, and medical professionals to design a rehabilitation programme specific to your needs, to support your recovery.
Income Protection Insurance
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