8. When can your policy be cancelled?
States of America, or any of its states and/or any other applicable economic or trade sanction laws or regulations. This provision applies without limitation not only to the policy owner or holder, but to the life assured and any assignee, other third party, related party or beneficiary of the policy. Should we determine that the above is applicable, we may at our sole discretion terminate the policy with immediate effect.
When can you cancel your policy?
a. During the free look period If for any reason you are not happy with your policy, you may return it to us within 15 days from the date your
policy document is received. AIA will refund any premiums paid under your policy provided that no benefit has been paid or no claim has been made.
Non-disclosure or the provision of false or misleading information
b. Before the paid-up eligibility date You can cancel your policy prior to the paid-up eligibility date by giving AIA notice in writing. If you pay premiums quarterly, bi-annually, or annually, we will refund the unused part of your premium that covers the period more than one month after the date we receive your cancellation request. If you pay monthly, we will not refund any premiums that you’ve already paid. c. After the paid-up eligibility date If you request to cancel your policy, and you have reached the paid-up eligibility date , AIA will instead make your policy paid-up . See section 6: Paid-up option with reduced cover for details. From (and including) the date AIA receives notice of cancellation of your policy, you will not be entitled to any benefits under the policy, unless otherwise agreed in writing by AIA.
Any information you or the life assured gives us, and any information given to us on your behalf, must be complete, true and correct.
If you or the life assured :
fails to disclose material information to AIA prior to inception of this policy or any variation or reinstatement of this policy; or has made a substantially incorrect statement on the faith of which the policy was issued, renewed, varied or reinstated;
AIA may, at its complete discretion either:
subject to the Insurance Law Reform Act 1977, avoid your entire policy from its inception (this means the policy is deemed to have never existed); or alter the terms upon which cover is provided under your policy (such alteration of terms will be effective from the risk commencement date or such date of our choosing, at our discretion). If this policy is avoided or any terms altered, we may retain all premiums paid in relation to the policy.
When can AIA cancel your policy?
If you have not reached the paid-up eligibility date, AIA can cancel this policy by written notice to you, using your last known contact details, if the premium remains outstanding 31 days after the premium due date (see section 5: What happens if you do not pay the premium on time?). If AIA issues you this policy with the understanding that it is to replace a policy you already have, then you must cancel your existing policy. If you fail to cancel your existing policy, AIA can cancel this policy or decline liability for any claims made under this policy. A Replacement Policy Advice form (or equivalent), application form, illustration or quote which indicates this policy is intended to replace an existing policy will be sufficient evidence that your policy was issued on the basis that you would cancel the existing policy. AIA can cancel this policy and decline liability for any claims made under this policy if you or the life assured , or anyone acting on your or the life assured’s behalf, makes a claim under this policy that is false or fraudulent in any respect. In the event that a false or fraudulent claim is established after payment of a claim, all amounts paid in relation to the false or fraudulent claim must be repaid by you to AIA .
9.
How to make a claim
For any claims enquiries or advice about submitting a claim, please phone the AIA Claims Team or your adviser for assistance.
AIA Claims Hotline: 0800 500 108
To accept a claim for the Life Cover Benefit, AIA will require:
A full death certificate;
A coroner’s report, if applicable; and
A grant of administration – probate, or certificate of administration, or letters of administration, if the deceased was the sole policy owner . The requirements for the Bereavement Support Benefit or Repatriation Benefit may be different. AIA will tell you about any other information that may be required once notice of the claim has been received. AIA is under no obligation to consider a claim unless all of the information requested is provided. Furthermore, AIA is under no obligation to assess or pay a claim prior to receiving notification.
Cancellation due to Sanctions
We shall not provide cover for any risk and/or activity and shall not be liable to pay any claim or pay any benefit hereunder to the extent that the provision of such cover, payment of such claim or provision of such benefit would be in respect of a person who is the subject of any sanction, prohibition or restriction under United Nations resolutions or trade or economic sanctions, laws or regulations of New Zealand, the European Union, United Kingdom or United
1400 A-CFL version 1 Effective 20 March 2026
Page 6 of 8
Powered by FlippingBook