Supporting our customers to successfully return to work Hear our customers claims stories
David's* story 54 year old male | working full time in banking | mental health claim After making a claim in 2023, David was quickly assessed and sent to a psychiatrist and psychologist to get an initial recommendation about what medication and therapy would be most beneficial to him for his recovery. Following this initial assessment, David’s Case Manager flew down and met with him face-to-face. He was then referred to an Occupational Physician who made recommendations around further rehab. David met regularly with an Occupational Therapist who helped facilitate his return to work. AIA provided support with some professional supervision. Our team followed up after three months with regular contact to check how he was going. David is fully back to work and thriving.
Hōne’s* story 41 year old male | working full time in finance | living with neurological issues In 2024, Hōne was already under specialist care but didn’t know who to contact to get further support. He made a claim and AIA referred and sent him a clinical psychologist and exercise physiologist to help support his rehabilitation and recovery. Whilst Hōne was on claim, he unfortunately lost his job. With AIA’s support, we were able to provide him with vocational assistance to help him find a new role. After 6 months of regular rehabilitation, he was eventually cleared to return to work. Hōne found a new role and re-joined the workforce..
Sarah’s* story 38 year old female | working full time in an office | cancer diagnosis In 2023, Sarah was diagnosed with cancer. AIA was advised of Sarah’s claim whilst she was receiving care and treatment for her cancer. AIA were able to refer her to a clinical psychologist to support her recovery. Whilst in recovery, Sarah felt well enough to return to work. AIA helped her to engage with an Occupational Therapist to set up a return-to-work plan. Through the help she received, Sarah was eventually able to return to work full time and is well on her way to recovery.
*Personal details have been altered due to client sensitivity
AIA Claims 360 Care
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